“I would like to enthusiastically recommend Lloyd Schiller. After his first visit to our dealership, we were a very different service department. The progress happened immediately. What caused the change? Lloyd taught at night; then worked with our manager and advisors during the day and made sure they handled customers differently immediately. The advisors immediately saw the difference in their sales and got excited about the results they could achieve. They developed the confidence that these new methods would make their customers happier and make them richer. Many consultants “teach” or “train.” Lloyd does that plus he makes sure it is done. That’s the difference. You can see the impact immediately in your financial statement and in the pay checks you sign. We consider the fee we paid him to be one of the best investments we have ever made.” Average Gross Profit per C.P. R.O. up $36; CES up from 84% to 97%
“For me, using Lloyd Schiller has been very rewarding. In 2005, I again reached out to Lloyd, and our Group has set record after record every year – far ahead of NADA’s numbers and far ahead of our individual store’s 20 Group members. We have earned over $63 Million in Selling Gross Profit MORE than our Base Year of 2005. Since the late 1990s, he has helped my Groups reach far greater Net Profits and CSIs than we would have without him, or with somebody else. He brings new ideas to each meeting along with reinforcing the fundamentals. He also has very strong ethics and values that our Managers appreciate.”
“Over the years, Lloyd initially helped our GM store and then our Mercedes-Benz store achieve much higher Net Profits and CSIs. Each year, we earn Millions in Net Profits in our Service & Parts Departments. With Lloyd, we have been able to rapidly grow our business and stay way ahead of the curve with strategies and techniques that other Dealers embraced several years after we did. Our growth made it easy to have the confidence to move from a 48-stall M-B shop into a 100-stall M-B shop. Lloyd is a great coach and facilitator. He is generous with his time and expertise, arrives early and stays late, and our people look forward to his visits.”
“We engaged Lloyd Schiller in March 2015 to assist with our Service & Parts Business. By implementing a complete Service Drive Process, implementing a new Service Menu system, implementing 3 full-time 2-Tech Express Service Teams (now 4) and changing the culture on taking care of the older, higher mileage Customers; we have experienced fabulous improvements.
As a result, we are enjoying a 13.8% Gross Profit Improvement (more than triple the 2015 NADA Average) through almost doubling our Customer Pay Sales per R.O., much higher Customer Retention, and continue to enjoy high CSI. If you are looking for Service & Parts improvements that you can measure and put in the bank, and you are willing to commit, then I recommend hiring Lloyd.”