Why is this important to your Dealership?

service-and-parts-sales-toolThere are numerous techniques to improve needed, legitimate Service & Parts Sales!

Customer Pay Retail Repair Order Sales Analysis

Why is this important to your Dealership?

A computer generated Repair Order report taken from your DMS data can’t give you the in-depth critical information you need to decide which processes need to be improved to increase your Service Department Sales.

Lloyd creates a unique analysis which thoroughly dissects your Customer Pay Repair Orders, case-by-case, and then guides your Managers, your Service Advisors and your Technicians to Increasing Sales and Improving Customer Retention. He studies your Customer Pay Repair Orders against key indicators and presents you with the most effective, most affordable solution to stop wasting your “Service Ups.”

Service Menus that make Sense and SELL!

Why is this important to your Dealership?

Customers buy what they can see and understand. Without a good, common sense menu, how can Customers begin to select the needed, legitimate maintenance services required to keep their vehicles safe and reliable? Don’t confuse our common sense menu with one supplied by a chemical vendor whose objective is to sell its chemicals creating what Service Advisors sarcastically call “A Wallet Flush” or “Royal Flush Enemas”.

When your Service Advisors have the right tools to sell from, your Service Sales and long-term Customer relationships increase! When your Service Advisors can present a Maintenance Menu they know will protect the Customer’s vehicle for a fair price and the Advisors feel comfortable with; you are guaranteed to increase your Customer Sales while retaining future business. Lloyd’s Dealership-proven Service Maintenance Menu templates will be tailored to keep your Customers loyal to your Dealership. Every Dealer needs these tools.

Multipoint Inspection Re-Implementation

Why is this important to your Dealership?

Take a look at your Repair Orders on vehicles with over 50,000 mile (80,000 km) and you’ll see that little legitimate work is sold. This MPI process has had many compromises over the years to the point where few Customers, Technicians and Service Advisors truly benefit any longer. While there are several valid reasons for this, the entire process needs a complete overhaul and update in most Dealerships. We will “right the ship” for your Dealership. Lloyd will re-implement this process so that it will produce a huge increase in Gross Profits through a valid, thorough and very Customer-friendly, Employee-friendly approach.

BEST, Better, good Repair Options vs. Ultimatums

Why is this important to your Dealership?

Most Dealers use a one-solution approach where the Customer has only one choice for his repair in your Service Department, “Yes” or “No”. Lloyd prefers offering 3 repair options so that you can close a much higher percentage of Customers. Three choices vs. a yes/no ultimatum raises closing ratios from about 50% to about 80%! You may have already experienced these results when selling tires using the BEST, Better, good Option; this strategy is even MORE effective on repair work! This strategy has proven extremely successful since 1990 when he began Lloyd began using it with Client Dealerships.